Get in Touch With Us
Got a question about how we research sweepstakes casinos, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the best way to reach the New Sweepstakes Casinos team and what you can expect once you do.
How to Reach Us
Email is the most reliable way to get in touch. We read every message that comes in and try to respond within a couple of working days. Send your note to [email protected].
A short line on what your message is about helps us route it to the right person faster — whether that's a factual query, a correction, or something else entirely.
What People Usually Contact Us About
- Questions about our ratings and RTP research — We look at published game information, welcome offers, and site features when comparing platforms like Crown Coins, SplashCoins, and Casino.Click. If you want to know how a particular rating was reached, ask and we'll explain.
- Corrections — Sweepstakes casino terms, state availability, and welcome offers change often. If something on the site looks out of date — a bonus amount, an eligible state, or a redemption threshold — please flag it so we can check it against the operator's current terms.
- Content suggestions — If there's a topic around social casinos, sweeps coins, or state-by-state eligibility you'd like us to cover, we're happy to hear it.
- Partnership or editorial enquiries — If you represent an operator or a media outlet and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about play habits — If you or someone you know is struggling to keep sweepstakes casino play in check, mention this in your message and we'll point you toward appropriate support resources.
What We Can and Can't Help With
We're an independent research and comparison site, not an operator. That means we can't process redemptions, verify your identity on a specific platform, resolve account issues, or answer questions about a payment that's stuck with a particular casino. For any of that, you'll need to contact the operator directly through the support channel listed on their own site — usually found in their help centre or account settings.
What we can help with is context: understanding how the dual-currency model works, how Gold Coins differ from Sweepstakes Coins, why a state might be excluded from an operator's list, or how welcome offers compare across the platforms we cover. If you're weighing up options, our Trusted Non GamStop Casinos UK page covers a related market and might be useful background reading.
How We Handle Your Message
Every message is read by a person, not sorted purely by an automated system. We aim to reply within two working days, though it can take a little longer during busier periods. If your enquiry needs input from more than one person on the team, we'll let you know if there's a delay rather than leaving you waiting without word.
Why Reader Feedback Matters Here
Sweepstakes casino rules, eligible states, and promotional terms shift regularly, and operators update their offers without much notice. We rely partly on readers to tell us when something looks off — a lapsed bonus, a state that's no longer served, a redemption process that's changed. That feedback loop is part of how we try to keep comparisons like the ones on this site accurate and useful, rather than a one-time snapshot that goes stale.
If you've had an experience with one of the platforms listed here, good or bad, we're interested in hearing about it. It helps shape what we prioritise checking next.
Before You Write to Us
A few quick pointers that usually speed things up:
- Mention the specific operator name if your question relates to one — for example, Free Spins, Lucky.me, or Spinblitz — rather than referring to "the casino" generally.
- Include your state if the question is about eligibility, since availability varies and operators set their own excluded-state lists.
- Let us know if you're asking as a reader, a researcher, or on behalf of a business — it changes how we respond.
We're glad you took the time to visit this page, and we look forward to hearing what's on your mind.